The Importance of Delivery Experience in 2024
Published: 19 Mar 2024
Consider this: “73% of consumers will leave for a competitor after multiple poor interactions, and more than half will leave after just one.” – Zendesk
So you’ve perfected your product, and sales are coming in, what could go wrong? Let's delve into potential areas in the chain where one of these ‘poor interactions’ might arise.
Returns? Slow deliveries? Packing errors?
When it comes to fostering a community of loyal returning customers, I’m afraid there's more to it than a brilliant range of products.
Here's a quick checklist...
1️⃣ Product Power
We have established that to build a community of loyal buyers, confidence in your product and proof that it meets your customers’ needs is paramount.
According to a Hubspot Survey in 2023, "77% of buyers said that an excellent product or service that meets their needs is the number one factor that inspires them to stick around."
2️⃣ Customer Service
The way you connect with customers beyond the point of purchase establishes this confidence in your product and displays a genuine dedication to their needs.
In today's world of customer service automation and AI, genuine honesty, openness, and clarity in setting delivery expectations, responding to queries, and handling returns go a long way in inspiring loyalty.
3️⃣ Delivery Experience
If your product is perfect, your customer service is on point, then looking to your overall delivery offering is more than just the cherry on top when it comes to driving repeat purchases…
The importance of fast, accurate and scalable deliveries cannot be overstated. A robust experience will drive more sales, increase customer loyalty and inspire long-term success.
Join thousands of fast-growing UK brands combining their great products with the unforgettable delivery experiences they deserve using Zenstores.
Connect where you sell, connect where you ship and start selling more today with Zenstores.
